Returns Policy

Returns Policy for Sim Racing Products

Thank you for your purchase! We strive to ensure you are completely satisfied with your sim racing products. If you are not satisfied for any reason, please review our returns policy below.

​

1. Eligibility for Returns

• Products must be returned within 30 days of the original purchase date.

• Items must be in new, unused condition and include all original packaging, accessories, and manuals.

2. Non-Returnable Items

• Gift cards.

• Downloadable software products (e.g., games, add-ons).

• Items marked as final sale or clearance.

3. Return Process

To initiate a return:

1. Contact our customer service team at info@apexracerooms.co.uk to obtain a Returns Number.

2. Package the item securely, including a copy of your original receipt and the Returns Number.

3. Ship the package to the address provided by our customer service team. Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

• Once we receive and inspect your return, we will process your refund to the original payment method within 10 business days.

• Please note that shipping costs are non-refundable.

5. Exchanges

• If you wish to exchange an item for a different size or model, please follow the return process above and place a new order for the desired item.

6. Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact us within 7 days of receipt for a replacement or full refund. We will cover the return shipping costs in these cases.

7. Customer Service

For any questions or concerns regarding your return, please reach out to our customer service team at info@apexracerooms.co.uk. We are here to help!